Kick out the Jam by Ann Elliott
7th June 2019
Kick out the jam by Ann Elliott
I have had two briefs (one from a small multi-site operator and one from a larger one) and many conversations this week on the issue of operational consistency. It is the holy grail of multi-site operations. The offer might be perfect – great design, superb atmosphere, wonderful food and an appealing drinks range – but if it isn’t delivered consistently day after day the site, and ultimately the brand, will fail.
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Making Sustainability Stick by Stephen Oswald
7th June 2019
Making sustainability stick by Stephen Oswald
Brexit aside, 2019 seems to have been the “year of green” in the UK with consumers taking unprecedented action to highlight the impact of environmental issues. From Extinction Rebellion to the Environment Agency saying £1bn a year needs to be spent on flood management, there has been so much activity recently to raise the profile of sustainability issues, and this is only going to increase.
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