Predictions for 2020 by Think Hospitality

10th January 2020

Predictions for 2020 by Think Hospitality

We have spent the void between Christmas and New Year wisely at Think Hospitality Group headquarters, with our partners formulating predictions for 2020 ranging from increased competition from the retail sector, mass adoption of customer technology, and brands upping their game when it comes to their environmental impact.

Here are our six predictions for the restaurant and bar sector for 2020.

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What a year by Kate Nicholls

20th December 2019

What a year by Kate Nicholls

What a year it has been – 2019 will be remembered for many things, from the highs of the rugby and cricket to lows of unprecedented economic turbulence and, above all, the Brexit saga.

We have had to navigate an unexpected and challenging landscape so it has never been more important to speak with one clear, loud, united voice. This time last year I wrote a Friday Opinion about the impact of UKHospitality’s creation on our sector’s relationship with government and the work we were doing to help politicians and the media understand our economic, social and cultural contribution. Creating a single, united voice representing the whole sector has not only given us a seat at the table but also ensured our voice has been listened to – and we have seen real and meaningful action in response.

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Facing up to technology by Glynn Davis

8th November 2019

Facing up to technology by Glynn Davis

One of the few irritating things about pubs is when somebody gets served ahead of you when you know you’ve been waiting longer. On occasion I’ve been so incensed by the injustice I’ve left the premises and taken my business elsewhere.
Therefore, when I heard London pub Harrild and Sons in Farringdon was using facial recognition software to ensure people were served in the correct order, I hailed the move as a sensible step forward.
Needless to say my view wasn’t universally popular. Many people, including certain vocal groups, branded it yet another example of a growing invasion of public privacy through CCTV and other digital technology.
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You just need to keep up by Sally Whelan

20th September 2019

Sally Whelan is founding director of guest experience management expert HGEM

It’s said £200m has been wiped off the UK nightclub scene in the past five years as consumers turn their backs on evenings out in favour of nights in or a healthier lifestyle. What’s more, with pubs continuing to struggle under the pressure of changing consumer habits, it could be argued UK nightlife isn’t in the rudest of health.

Following discussions with a number of our clients – many of them operating in the late-night sector – the UK’s nightlife became a particularly hot topic in the office. Is the younger generation still going out as much or have experiences such as bottomless brunches gained so much traction in recent years they’re stealing competition from late-night venues?

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Kick out the Jam by Ann Elliott

7th June 2019

Kick out the jam by Ann Elliott

I have had two briefs (one from a small multi-site operator and one from a larger one) and many conversations this week on the issue of operational consistency. It is the holy grail of multi-site operations. The offer might be perfect – great design, superb atmosphere, wonderful food and an appealing drinks range – but if it isn’t delivered consistently day after day the site, and ultimately the brand, will fail. 

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